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Privacy Policy |
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At JewelPlace.com, we are committed to providing excellent customer service and outstanding value in fine jewelry.
We respect our customers and understand that you are concerned about privacy, so our policies are intended to ensure
that your personal information is handled safely and responsibly.
We also have posted this privacy policy to let you know what kind of information we collect,
how it is handled, and with whom it may be shared. As we continue to develop our website and take advantage of
technologies to improve the services we offer, this policy likely will change.
We therefore encourage you to refer to this policy on an ongoing basis so that you understand
our current privacy policy. You are welcome to refer to this policy each time you are considering making a
purchase.
If you have any questions about this policy, you can contact us by using the Contact Us form;
or by postal mail at JewelPlace.com Customer Service, P.O. Box 0000, Rego Park, NY 11374; or by
calling our Customer Service Dept. at 1-888-000-0000.
Security
JewelPlace.com is committed to protecting the privacy of your personal information. To protect the information you send from your computer to JewelPlace.com e-commerce system, this information - including your credit card number, name, and address - are encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties. Only parties responsible for processing your order have access to your credit card and bank information. JewelPlace.com continuously reviews its policies and practices to ensure that all customer information remains secure
About Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. When you place an item in a shopping basket, our secure web site will create a temporary cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. JewelPlace.com does not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer, visit the Web site that corresponds to the browser you use.
What information do we collect?
We appreciate your visit to our site. This is why we will not sell, rent, or give any of your personal information to any other organizations or companies not affiliated with JewelPlace.com. To make your shopping experience as quick and easy as possible, you have to register with JewelPlace.com to fulfill your order. To better serve you, we might request your personal information, including your name, shipping address, telephone number, password, e-mail address, billing address, credit card number, and expiration date. JewelPlace.com collects that information in order to:
- Process an order
- Verify your identity for payment authorization
- Contact you regarding your order status
- Ship your order to you
- Send you newsletters from JewelPlace.com (optional)
- Notify you about our Clearance Sale events (optional)
- Provide you with an excellent shopping experience
After Placing Your Order
Once JewelPlace.com gathers your name and address, this information will then be validated with your credit card company to complete your purchase. Your telephone number will be verified with the number provided on your credit card, and our customer service representative will contact you to verify your order number, quantity and price before charging your credit card and shipping your item(s).
PLEASE NOTE: YOUR ORDER WILL NOT BE SHIPPED IF OUR CUSTOMER SERVICE REPRESENTATIVE WILL NOT BE ABLE TO CONTACT YOU.
Pleased be advised that some items may not be in-stock when ordering and it could take a few weeks to prepare your order. In this case, you will be notified by our customer service representative on the approximate delivery date of your order.
Shipping Information
Your shipping information may be supplied to a third-party fulfillment center, but your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. All purchased items are guaranteed and insured by JewelPlace.com and are delivered to you with the shipping method you have selected at time of placing your order. Your tracking number will be sent to you via e-mail once available. Your signature will be required at time of delivery of item(s).
10-Day Return Policy
If for any reason you aren't satisfied, you can return any non-engraved item(s) in its original condition for a refund or exchange. All returns must have a Return Authorization Code (RAC) supplied by our customer service representative. If you have any questions about our return procedure, please contact us at service@jewelplace.com. The following rules apply when returning your item(s):
- All packages must be shipped to: JP Returns
- Item(s) must be in original box accompanied with original receipt and include
the appraisal and the diamond certificate, if applicable.
- The diamond certificate carries a $250 replacement fee.
- Fill out the return slip at the bottom of your original invoice and include your
Return Authorization Code in the proper field.
- For security reasons, do not write JewelPlace.com anywhere on the outside of the box.
- Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.
- Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.
- Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.
- JewelPlace.com will not be responsible for loss or damage of return shipments.
- 5-10% stock handeling fee
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive e-mail notification regarding your return or exchange within seven business days.
Updating Personal Information
If the personal information JewelPlace.com has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to service@jewelplace.com or contact our customer service representative at 1718-558-6139.
Children's Policy
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from JewelPlace.com without his or her parent's consent, we immediately, upon parental request, void the sale, refund any monies collected on the return of the merchandise and remove all information concerning the purchaser and the purchase from our database.
Legal Disclaimer
JewelPlace.com will disclose personal information, when required, by law or with the good-faith belief that such action is necessary in order to conform to the law.
If you have questions about this privacy statement, please contact the JewelPlace.com customer service department at service@jewelplace.com or at 1718-558-6139.
This website is operated by JewelPlace.com, and this privacy policy applies to this website only.
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